Refund and Returns Policy for Elmas Universal Trading
At “Elmas Universal Trading”, we strive to ensure your complete satisfaction with every purchase of our premium dried fruits, sweets, and accessories. However, we understand that sometimes things may not go as planned. Our Refund and Returns Policy is designed to make the process of returning or exchanging products as simple and hassle-free as possible. Please read the following guidelines carefully to understand how we handle refunds and returns.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
-Timeframe: You must request a return within days of receiving your order.
-Condition: Products must be unused, unopened, and in their original packaging.
-Proof of Purchase: A valid receipt or order number is required.
Please note that certain items, such as perishable goods (e.g., dried fruits and sweets), may not be eligible for return due to health and safety reasons unless they are damaged or defective.
2. How to Initiate a Return
If you need to return a product, follow these steps:
1.Contact Us: Reach out to our customer support team to initiate the return process.
2. Provide Details:
Include your order number, the reason for the return, and any relevant photos if the product is damaged or defective.
3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and instructions on how to proceed.
4.Ship the Item: Pack the product securely in its original packaging and ship it to the address provided.
3. Refund Process
Once we receive and inspect your returned item, we will process your refund as follows:
-Refund Method: Refunds will be issued to the original payment method used during purchase.
-Processing Time: Please allow up to business days for the refund to be processed and reflected in your account.
-Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
4. Exchanges
If you would like to exchange an item, please follow the return process outlined above. Once we receive the returned product, we will ship the replacement item to you. Please note that exchanges are subject to product availability.
5. Damaged or Defective Products
We take great care to ensure that all products are in perfect condition when they leave our warehouse. However, if you receive a damaged or defective item, please contact us immediately. We will either replace the item or issue a full refund, including any shipping costs.
6. Non-Returnable Items
For health and safety reasons, the following items are non-returnable unless they are damaged or defective:
– Perishable goods (e.g., dried fruits and sweets)
– Opened or used products
– Items without original packaging
7. Cancellations
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the return process upon receipt.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out to contact us:
At Elmas Universal Trading, your satisfaction is our top priority. We are committed to resolving any issues promptly and ensuring you have a positive shopping experience with us. Thank you for choosing Elmas Universal Trading!
